To track your reward progress, log in to your SingSaver Dashboard. Below is a detailed explanation of what each status means for your application:
Status |
Definition |
| Blank (Empty) | Your application is still pending. This typically means the product provider (e.g., the bank or insurance company) has not yet provided SingSaver with an update on your status. Please continue to wait for an update. |
| Pending | Your application is currently being reviewed for reward eligibility. Even if the provider has approved your product, SingSaver must still verify your application against specific fulfillment criteria. We are also awaiting the official report from the provider to complete this verification. |
| Approved | Congratulations! You are eligible for the reward. We are currently processing it. You will receive a redemption email from us, typically within an 8-week timeframe. |
| Conditional Approval | You have been approved, but there are outstanding requirements to meet (e.g., you may need to submit additional supporting documents) before the reward can be finalized. |
| Fulfilled | Success! Your reward has been processed. You should have received a redemption email with instructions on how to claim it. Please check your inbox and junk/spam folders. |
| Declined | Unfortunately, the application was found to be not eligible for the reward based on the campaign's terms and conditions. |
If you need further assistance, get instant support from SingSaver by using the AI Chatbot, available 24/7 at the bottom right of the Help Centre.