I can't find my Application Reference Number / Policy Number (ARN)

• Check your application confirmation email: The ARN is usually included in the email you received from the financial institution after applying.
• Check your online banking platform: Some banks allow you to view your application details and ARN online.
• Contact the financial institution: If you're still unable to locate your ARN, contact the bank or insurance provider directly.

Below is a sample of how to find your ARN depending upon which product you applied for.

Method 1 - The End of Your Application Form
Bank	Sample
AMEX	-
Bank of China	Credit Card
Citibank	Credit Card Personal Loan
CIMB	Credit Card
DBS	Credit Card
Maybank	Credit Card
OCBC	Personal Loan
SCB	-
UOB	Credit Card & Bank Account
HSBC	Credit Card
POEMS	Investment
ProsperUS	Investment
Tiger Brokers	Investment
Moomoo	1. Get directed to moomoo via web or mobile app 2. Click 'Claim Now' 3. Click 'Open Account' and enter your mobile number to sign up 4. Go through the account sign up process 5. If you are on the mooapp, tap on the 'Me' tab to find your unique moomoo ID 6. If you are on web, tap on the  "moomoo" icon on the top right corner to find your unique moomoo ID Via website Via mobile app
Webull SG	1. Tap “Webull icon” and then tap “Detail” 2. Look at the line below "Webull SG" at the top, the information in brackets is the Webull brokerage account number
uSmart	1. Tap on your uSmart app and select "Me" 2. The uSmart ID is at the top left side of the app
Insurance	Sample
FWD	FWD will provide you with your unique policy number in the subject of your confirmation email.
MSIG	MSIG will send you an email with a document to open up. Your policy number is included inside.
Allianz Travel	The confirmation email from Allianz will have the policy number in its subject line and the policy number in its body.

As a reference, here are some examples of the correct policy number format we need when you fill in your Rewards Redemption Form:

Insurance Company	Travel Insurance	Home Insurance	Maid Insurance	Cancer Insurance	Personal Accident	Car Insurance
Allianz Travel	SSVSGAxxxxxxxxx	-	-	-	-	-
	The confirmation email from Allianz will have the policy number in its subject line and policy number in its body
Allianz Insurance Singapore	-	-	-	SPxxxxxxxxxx	SPxxxxxxxxxx	SPxxxxxxxxxx
Singtel	Axxxxxxx	-	-	-	-	Vxxxxxxx
Singlife	3xxxxxxx	5xxxxxxx	-	-	-	1XXXXXXX
Etiqa	TAxxxxxx	FHxxxxxx or Fxxxxxxx	BAxxxxxx	600xxxxx	-	MAxxxxxx
FWD Insurance	PNTR20xx-xxxxxxxx	PNHM20xx-xxxxxxxx	PNMD20xx-xxxxxxxx	1xxxxxxx	PNPA20xx-xxxxxxxx	PNPV20xx-xxxxxxxx
	FWD will provide you with your unique policy number in the subject of your confirmation email.
HL Assurance	TVxxxxxx or TXxxxxxx	-	-	-	-	MPxxxxxx
MSIG	TravelEasy: BxxxxxxxxxQTD BxxxxxxxxxQTY BxxxxxxxxxQGT POTRVLxxxxxxxxxxx Pre-Ex: BxxxxxxxxxQEX BxxxxxxxxxQSX	B xxxxxxxxx QHE	BxxxxxxxxxQMS B xxxxxxxxx QMC B xxxxxxxxx QMP	BxxxxxxxxxCCM BxxxxxxxxxCCF	B XXXXXXXXX QPA	BxxxxxxxxxQMX  BxxxxxxxxxQMY
	MSIG will send you an email with a document to open up. Your policy number is included inside.
MSIG Global Study	B xxxxxxxxx GSI	-	-	-	-	-
Sompo Insurance	DxxTRCVxxxxxxxx	DxxPDHBxxxxxxxx	-	-	-	-
Starr Insurance	SAEISTxxxxxx	-	-	-	SAEIAPxxxxxx	-
AIG	133xxxxxxx	72xxxxxxxx			-	72xxxxxxxx
Tokio Marine	xx-PZxxxxxx-R00	-	-	-	-	-
Allied World	AATRSBxxxxxxxxxx	-	-	-	-	-
Great Eastern	Axxxxxxx-TSP	Fxxxxxxx-HHP	Axxxxxxx-AGM	-	-	-
Seedly	SSxxxxxx	-	-	-	-	-
Direct Asia	TR0xxxx	-	-	-	-	-
Zurich	PZTISG100000xxxxxx	-	-	-	-	-

*Your Policy Number should include the full alphanumeric format, not just the numeric digits.

Method 2 - Follow Up Email Sent By The Provider
Bank	Sample
AMEX	Credit Card
Citibank	Credit Card Personal Loan
CIMB	Credit Card
DBS	Credit Card
Maybank	Credit Card
SCB	Credit Card & Personal Loan
OCBC
UOB