Hello, how can we help?
Troubleshooting
Get help when facing issue
Account and Login Assistance
- I can't sign up / login to my account
- I can't remember my username or password
- I can't reset my password because I'm not getting the recovery email
- I'm not getting the OTP
- I can't verify my email address
- My account information is wrong or out of date
Website and App Assistance
Application Assistance
Redemption Form Assistance
- I can't find the form to claim my reward.
- I didn't get the email with the reward form
- The link to the reward form isn't working
- I'm having trouble with the reward form (website errors, slow loading)
- The reward form is asking for information I don't have
- I can't find my Application Reference Number / Policy Number (ARN)
Rewards and Promotions Assistance
- I’m confused with all the ongoing promotions
- I have trouble applying the promotion
- I missed out on a promotion because I couldn’t decide in time
- I haven't received any updates on my reward
- I met the requirements but my reward was rejected
- I got an email about my reward, but I don't understand how to claim it