Encountering issues with digital voucher redemption can be frustrating, but knowing when and how to escalate the problem can ensure a faster resolution. This guide will help you determine the right steps to take.
Reward360 is a third-party vendor responsible for managing digital voucher redemptions for SingSaver rewards. They handle the processing, validation, and fulfillment of vouchers, ensuring that users can successfully redeem their rewards.
1. When Should You Contact Reward360?
If you experience any of the following issues, you should reach out to Reward360 for support:
- Errors related to the voucher.
- A voucher stuck in processing for more than 48 hours.
- Inability to access the redemption portal.
These are system-related issues that require direct assistance from Reward360's support team. You can reach them via email at support_singsaver@reward360.sg for further assistance.
2. What to Do If Your Voucher Has Expired?
If your voucher has expired, please contact our customer service team here. We will assess the situation and escalate it to the appropriate team to determine if an extension can be requested from Reward360.
3. What If Reward360 Hasn't Resolved the Issue?
If you have already contacted Reward360 and the issue remains unresolved, the next step is to escalate the matter further. Please reach out to the SingSaver customer service team here for additional assistance.
By following these steps, you can ensure a smoother and more efficient resolution process for your voucher-related concerns.