I haven't received any updates on my reward

You can track your rewards on the My Rewards Dashboard. Click on the Reward Tracker on SingSaver's website to access it.

Below is a sample screenshot of the dashboard with different reward statuses and sections explained:

1. Applications & Purchases Section:
   Displays the financial product you applied for and its status (e.g., “Pending Approval,” “Approved,” or “Rejected”).
   
   
2. Track Rewards:
   This shows how many rewards are in progress. Click this section for more details.
   
   
3. Submit Rewards Form: 
   This section lets you submit additional details to claim your reward if required. Customers can check this if they have submitted the reward redemption form.
   
   
4. Earned Rewards:
   Displays the rewards you have successfully received.

My reward status is “Pending Approval.” What does this mean?

• Your application is still being processed by the provider.
• It may take some time before your status updates. Please refer to the estimated processing time in your confirmation email by the provider. 
• If your status remains “Pending Approval” beyond 60 - 90 days, contact our support team for an update.

My reward status is “Approved,” but I haven’t received my reward. What should I do?

• Allow sufficient time: Rewards are delivered based on the timeline stated in the campaign Terms and Conditions.
• Contact customer support: If the reward is delayed beyond 60 - 90 days, reach out to our support team.

My reward was rejected. What can I do?

• If your application was rejected by the provider, unfortunately, you may not be eligible for the reward.
• If you believe this was an error, you can contact our support team for assistance.

I can’t find my reward on the dashboard.

• If your reward is missing, get instant support from SingSaver by using the AI Chatbot, available 24/7 at the bottom right of the Help Centre.