If you’re not receiving the OTP (One-Time Password), here are some steps to resolve the issue:
Check Your Inbox or Spam Folder:
Ensure the OTP email or SMS hasn’t been marked as spam or junk.
Verify Your Contact Information:
Confirm that the phone number or email address associated with your account is correct.
Wait for a Few Minutes:
Sometimes OTP delivery can be delayed due to network or server issues. Wait a few minutes and try again.
Resend the OTP:
Click the "Resend OTP" option on the verification screen to request a new code.
Ensure Your Network Connection:
If you’re expecting the OTP via SMS, ensure your phone has a stable network signal.
Whitelist Numbers or Emails:
Check if your phone or email provider has blocked the sender. Add SingSaver’s contact to your whitelist or trusted senders list.
Contact Customer Support:
If you’ve tried all of the above and still don’t receive the OTP, reach out to our support team here for further assistance. We can investigate and help resolve the issue.